Frequently Asked Questions

Below are answers to our most frequently asked questions. If you don't find the information you're looking for or have additional questions, please contact us.

Patients
  • How do I find a provider in my area, or, can you give me a name of a provider in my area?
    We do not make physician referrals. However, we do have an extensive network of doctors that offer our payment plans. You can select the doctor of your choice. If they happen to be one that does not participate in our program, have them call us at 888-388-7633 to get information on our quick, easy and free enrollment process. You can also refer them now. We will contact them on your behalf.
  • What are your financing options and current interest rates?
    We offer no interest payment options of 6, 12, 18 and 24 months, plus extended payment plans up to 48 months. You will pay no interest if you make the minimum monthly payment on time each month and pay the account off within the promotional financing period. The interest rate on our Extended Payment Plan is 14.99%.
  • How do I apply for ChaseHealthAdvance Financing Options?
    We have a very simple and convenient application process. You can get an instant credit decision if you apply in a participating doctor's office. You can also apply online and we will email you the decision. We can also fax you an application for you to complete and return via fax. If you prefer to apply over the phone, we can do that as well.
  • What information do I need to apply online?
    In order to apply for a ChaseHealthAdvance revolving line of credit online, you will need the provider ID of the healthcare provider you would like to use. You can get the provider ID directly from your provider, or you can use our Locator Tool and search by provider name or by specialty and zip code to find the provider ID.
  • Do I need to choose a healthcare provider before I apply?
    Yes, in order to apply for a ChaseHealthAdvance revolving line of credit, you must choose a healthcare provider. If you're not sure which provider you would like to use, you can go to our Locator Tool, and search for a provider closest to you.
  • How long will it take to get an answer on my credit application?
    If your application is submitted online, your doctor will know within seconds. If you or your doctor faxed the application, we will fax back an answer within minutes of receiving the completed application. If you apply by phone, you will receive an answer from the advisor processing your application.
  • If I am declined, can my (boyfriend, girlfriend, mother, father, brother, sister, son, daughter, friend, cousin, aunt, uncle, boss, co-worker, neighbor) apply for me?
    If you are declined, you cannot have someone apply for you. We generally require that all individuals using the account be either the applicant or an authorized user. Only persons living in the same household as the account holder can be added to an account as an authorized user.
  • How can I add an authorized user to my account?
    To become an authorized user, the applicant/account holder must provide written authorization to us requesting that you are to be added as an authorized user to the account. The authorized user form can be obtained directly from us or from your provider's office.
  • How do I manage my ChaseHealthAdvance Account?
    To easily manage your ChaseHealthAdvance account online, register at MyChaseHealthAdvance.com. If you have any questions about your account, call toll free at 1-888-519-6444, 7 days/week, 7am - 8pm EST (11am - 8pm EDT).
  • Where do I pay my ChaseHealthAdvance bill?
    You can pay your bill online at MyChaseHealthAdvance.com. Or you can mail your payment to ChaseHealthadvance P.O. BOX 4758 Carol Stream, IL 60197-4758
  • Can I use my account for other procedures?
    Yes, you can use your account for any dental, orthodontic, cosmetic, vision correction, hearing solutions, chiropractic, weight-loss/bariatric surgery or veterinary treatments at any participating practice at any time while your account is active.
  • What if my healthcare provider doesn’t accept ChaseHealthAdvance?
    If your provider doesn't accept ChaseHealthAdvance, refer your provider here, and we'll contact their practice on your behalf.
  • What happens if I don't pay my account within the promotional period?
    Click here for more information about penalties associated with not paying your account within the promotional period.
  • Can I pay my bill at a Chase Bank Branch or at Chase.com?
    Not at this time. Bills can be paid online at MyChaseHealthAdvance.com or you can mail your payments to PO Box 4758 Carol Stream, IL. 60197-4758.
Providers
  • How could offering ChaseHealthAdvance help my practice?
    By offering our financing options we can help you communicate affordability, which could help achieve higher case acceptance.
  • Why should I choose ChaseHealthAdvance financing options to be my primary finance company?
    Our credit scorecard allows us to approve patients that other companies may deny, without charging you a higher service fee. We also provide the highest minimum credit lines available, competitive service fees and attractive no interest payment plans that patients want. Your staff will like our easy application process, online tools and exceptional customer service.
  • How does the program work?
    Simply enroll to offer our payment plans. Once your enrollment is processed we will provide you access to our online system as well as training for your staff. You will also receive marketing materials from us to display to your patients. Applications and transactions can be submitted through our secure website. After transactions are submitted to us, we will provide a net payment to your practice by ACH. (The net payment is the transaction amount minus the service fee for the payment plan selected by your patient.)
  • What are the fees to join and use ChaseHealthAdvance services?
    None. There are no sign-up fees or monthly maintenance fees.
  • What approval rate can I expect?
    Approval percentage will depend on how you implement patient financing in your practice. Practices that offer patient financing programs up front experience a higher approval percentage and a broader range of credit decisions.
  • What is the range of credit lines?
    Every approval has a minimum credit line of $5,000 and up to $12,000 for some patients. Your practice can request the option to offer credit lines up to $20,000 for certain procedures.
  • How do patients apply?
    For your convenience we offer multiple options. Patients can apply right from your office by filling out a short application that can be faxed to our office. Your staff can help patients complete a short application online and receive a response in seconds. You can also submit a paper application by fax. Patients/applicants, can apply online, or by phone from the comfort of their own home or on their mobile device.
  • How do I receive payments?
    Submit a Purchase Transaction on HealthAdvance-Online.com, and we will settle the transaction that evening, and process your payment within 24 - 48 hours by ACH (direct deposit). There is no faxing or complicated paperwork.
  • Why is there a service fee charged to the practice?
    We charge a fee to help cover our lending risk.
  • How soon will my practice be paid?
    Once the patient/ applicant has been approved for financing, you've performed their procedure, and submitted a transaction, ChaseHealthAdvance will process your payment within 24 hours or 1 business day.
  • How can I keep track of my activity?
    You will have access to HealthAdvance-Online.com, a secure website that provides daily reports of all activity, including credit decisions and transaction status, plus an open approvals report of patients who have not used their available lines of credit to pay for their treatment plans.
  • How do I get started?
    Contact us directly at 888-388-7633 or click here to fill out a form and have a representative contact you within 24 hours of the next business day.
  • Can I find out if any of my colleagues accept ChaseHealthAdvance?
    Yes. Type your colleague's name into our Locator Tool to see if they offer their patients ChaseHealthAdvance financing options.